Panaszok eljárása

We provide a standard warranty of 2 years for the purchased goods. The warranty covers manufacturing defects only. It does not cover defects caused by normal wear and tear, misuse of the product, improper handling or storage.

You can send us a photo by e-mail, based on which we can pre-assess many cases, which can speed up the entire fitting process.

You can send the claimed goods to us at the address:

Skolske tasky Belmil
Nam. M. R. Stefanika 3635
955 01 Topolcany, Slovakia

If the claim is justified, we will reimburse you for the cost of sending the goods. The goods must be packed in such a way that they cannot be damaged during transport. Packages sent cash on delivery will not be accepted.

The complaint period is 30 days. The manufacturer or the supplier decides on the legitimacy of the complaint. If the claim is accepted, the product defect is eliminated. If the defect is irreparable, the goods will be exchanged for a new piece or the amount will be returned to the bank account. If you send us incomplete goods for a claim, e.g. due to the fact that the goods were sold in a set, the refunded amount will be reduced by the value of the missing accessories of the set.

Instruction on the seller's responsibility for product defects

1. If it is a defect that can be removed, the consumer - buyer has the right to have it removed free of charge, on time and properly. The seller is obliged to remove the defect without undue delay. The consumer - the buyer can request the replacement of the item instead of removing the defect, or if the defect concerns only a part of the item, the replacement of the part, if this does not incur disproportionate costs for the seller in view of the price of the goods or the severity of the defect. The seller can always replace the defective item with a non-defective item instead of removing the defect, if this does not cause serious difficulties for the consumer - the buyer.

2. If it is a defect that cannot be removed and which prevents the thing from being properly used as a thing without a defect, the consumer - buyer has the right to exchange the thing or has the right to withdraw from the contract. The same rights belong to the consumer - the buyer, if the defects can be removed, but if the consumer - the buyer cannot properly use the item due to the reappearance of the defect after repair or due to a larger number of defects. If there are other non-removable defects, the consumer - buyer has the right to a reasonable discount from the price of the item.

3. The seller informed the consumer - the buyer about his rights, which follow from paragraph § 622 of the Civil Code (item a. of this article) and the rights that arise from section § 623 of the Civil Code (point b. of this article) by placing this Complaints Policy on the relevant subpage of the seller's electronic store and the consumer - buyer had the opportunity to read it before sending the order.

In case of questions, write to belmil@belmil.sk.